Fellowes, Inc.
1789 Norwood Avenue
Itasca, Illinois U.S.A. 60143

May 12, 2004

Dear Customer Service:
            Hello. One of the office supplies where I work is a Fellowes Wrist Cushion for data entry. When I first received it, I found it hard to adjust to. The transition from no-wrist-cushion to wrist-cushion took some patience on my part; and that is no word of lie. If my family did not have a history of arthritis, I probably would not have given the idea a chance. I had spent many years without one, with no noticeable sign of strain to my wrists. Nonetheless, I have grown to love it, and can honestly say it makes a difference!
            The product itself is fascinating; it is merely an elongated sac of jelly. 

And not only that, but also a fairly transparent object. I would be lying if I were to say that many hours had not been wasted AT WORK thinking of the plasma filling. This brings me to why I am writing this letter:
            I penetrated the membrane of the cushion with my pen, exposing the gluey, gelatin innards. At first, I found the hole a distraction, jabbing at it constantly as if it were a sour tooth that I couldn’t help but to touch. Needless to say, my constant poking at it only made the whole bigger, and eventually I found myself having to avoid contact with the whole left side of the cushion. The jelly is extremely sticky and even the lightest contact with it can leave your arm sticky. One day I must have touched it with my finger and failed to notice, which lead to some of it getting into my hair.
            Now, I have fairly long hair, about chin length, so I did not want to cut off the hair that had banded together. I tried adhesion breakers, but they only seemed to worsen the problem. In the end, I decided to mask the problem by putting even more in my hair and creating dreadlocks. It actually looks pretty good. You might want to try and market your jelly in some sort of dreadlock kit. It wouldn’t surprise me if it sold well! People at work have been asking where I had it done, and although I hate to worsen the situation by lying, I say a traveling hair-stylist did it and there is no way of contacting them to make an appointment. They seem to buy it, and the whole ordeal has made me more popular around the office.
            Anywhoo… it has been about four weeks now, and I am thinking that I maybe did not think this thing through clearly, and I have been wondering if you have some sort of solvent that could dissolve or break apart the jelly. I’d rather not shave my head; I’ve got all these awkward bumps… so it would look pretty funny.  Can you recommend anything that could help?


Sincerely yours,


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